New to real estate? Whether you are a new agent, new buyer or new seller, there are basics that will help you navigate the business side of things.
MLS 18045955 - Water Front Home for Sale on Lake Mecosta, Stanwood, MI.
Recently I was at the Michigan REALTORS® Convention. It was full of information on working with buyers and sellers. Sitting in a class on working with buyers, the instructor spent the first few minutes of class teaching us how to greet people, get them into our office, sit down and have a conversation with them, etc. One of the slides he put up was - "offer drinks".
From MI REALTORS® Convention - Sean Carpenter Class
I started to laugh. I posted this on my Facebook Page as a joke. Of course, my friends were all thinking "alcohol". But the instructor was thinking; coffee, soft drinks, etc. Then it hit me - we need to teach this? Really? When I was young, we had visitors to our home nearly every day. My Dad was the oldest son and his brothers came by all the time. The first thing my Mom would say when someone walked in was - put the pot on. Meaning coffee of course!
When I got back, I started polling young people in the family about this very topic. And, yes - they all admit that they would not necessarily know to offer drinks to someone coming into their home! Really? I thought that this stuff was basic human nature kind of stuff that everyone did.
So, working with buyers and sellers in the real estate industry and having success can somewhat boil down to "know the basics" of dealing with humans. Things you learned on the playground in elementary school, at home when the family came over, etc. Being kind, sensitive, and getting to know a person are all basics. Keep that in mind when dealing with clients and you are will be ahead right out of the gate!
New home buyers are always nervous about making the big step. One of the things they fear is the Real Estate Agent. If they have never been through the process, try to make them as comfortable as possible. Give them time - time to search, time to look and time to make that big decision. It's really that simple.
New home seller's can have a host of things that make it a difficult process for them. They may be moving to a new state or town and need to find a new home as well. They may be selling a family home that they have had for a very long time and have a huge emotional connection to. Be passionate to their position. Try to imagine going through what they are going through. Put yourself in their picture and see it through their eyes. Try to open them up to a new perspective and give them insight to help them navigate this time in their life. Be helpful to whatever they need, whether it be movers, people who do auctions for selling contents, boat storage - whatever may come up, be ready to help with resources.
Taking a page from instruction this last week - the one thing I did come to realize is that success comes from knowing the basics, and doing things for people. Being in tune to the people you are working with on a level that will help you know and grow your business.
Coldwell Banker Lakes - Award Winning Team of Agents and Brokers!
Kathleen is the Associate Broker at Coldwell Banker Lakes Realty in Canadian Lakes. She works with an award winning team of Agents that serve the Canadian Lakes and surrounding areas. While Kathleen specializes in waterfront home sales and service, she offers services to any home buyer and seller. You can contact Kathleen at 231-972-8300 for help with your Real Estate needs.